FAQs

Due to safety and hygiene reasons, we do not accept returns or exchanges unless the items purchased were defective.

If there’s any sign of manufacturing defect on the item that you have purchased, you may return the product within 7 days for an exchange from the date of delivery. Please note, however, the product will have to be in the exact same condition as when you’ve received it and with the original packaging.

To return, please email us at hello@grapebly.com with your order number and photo of the AWB parcel and products.

We accept major credit, debit cards (Visa & Master), FPX (Major Malaysia Bank), eWallet (TounchnGo, Boost, Grabpay, ShopeePay).

Also, 0% 3 month installment by Atome, ShopBack.

All discount codes are available for a limited time, while supplies last and cannot be used once expired.

These discount codes are not redeemable for cash and are limited to one promotion per order, and in some cases the discount code can only be redeemed once per person in order and has its unique terms and conditions to allow fair redemption and distribution of discount codes to all of our valued customers.

**Please note that excessive abuse or misuse of promotions and/or discount codes may result in order or item cancellation.

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Please email us at hello@grapebly.com

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Currently, we deliver within South East Asia Region only: Malaysia, Singapore, Brunei, Indonesia, Thailand, Vietnam.

If you want us to deliver to your country, please feel free to contact us at hello@grapebly.com

We will ship out your order within 3 Business days. The delivery period shall depends on the courier service.

Customer shall be responsible to check the status of the item(s) upon ordering after order confirmation is sent via email.

Should shipping postal address or contact number provided be incorrect, whereupon re-route is needed, customer shall bear the re-route cost incurred.

The tracking information will be send to the e-mail address associated with your order once the order is shipped out from our warehouse.

Within Malaysia, we offer free shipping for orders RM100 and over. Otherwise, we charge a flat rate of RM5 for shipping for anything else.

*Orders that are being shipped outside of Malaysia will range anywhere from RM50 and above.

Please feel free to email us at hello@grapebly.com if there is anything we can further assist you with.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

We only use the best material which is PPSU (Polyphenylsulfone) from Germany. 

The size of the feeding bottle you use will depend on your baby's age and feeding needs. Newborns typically start with smaller bottles, around 150ml / 5 ounces, and move up to larger bottles as they grow.

How often should baby bottles be replaced shall depends on a variety of factors, including how often the bottle is used, how well it is cared for, and how quickly your baby is growing.

In general, it is recommended to replace your feeding bottles every 4-6 months, or sooner if they show signs of wear and tear.

There are several steps you can take to prevent your baby from getting gas while feeding, including using an anti-colic nipple or bottle, feeding your baby in an upright position, burping your baby frequently during and after feeding, and ensuring that the nipple is properly positioned in your baby's mouth.

Yes, feeding bottles can be used to store breast milk or formula

It is made of soft, flexible silicone material and is designed to mimic the shape and feel of a mother's breast.

Silicone teats are durable, easy to clean, and are less likely to retain odors or stains.

It is recommended to replace silicone teats every 2-3 months, or as soon as you notice signs of wear and tear, such as cracks or discoloration.

You should consider changing the flow of the teat if you notice any of the following signs:

To upsize the teat:

• Your baby seems frustrated or fussy during feeding
• Your baby is taking longer than usual to finish a feed

To downsize the teat:

• Your baby is gulping or choking on milk
• Your baby is leaking milk from the sides of their mouth
• Your baby is showing signs of discomfort, such as arching their back or pulling away from the bottle.